Posts Tagged‘PR best practices’

A Promotional Standard Throws It In Reverse

It’s an image from an (almost) bygone era. The auto parts manufacturer calendar, complete with scantily clad models positioned on decidedly masculine cars, or the latest lug wrenches displayed in the hands of pouty muss-haired women.

Until this year, Italian tire company Pirelli had taken that standard up a notch, featuring semi-nude supermodels with household names in an effort to create mystique around their calendar, which is never sold but only gifted to a select group of 20,000 VIPs. Each year, the latest edition is introduced with a lavish party attended by fashion A-listers and others.

For 2016, however, the company worked with famed photographer Annie Lebowitz to shift into a new direction. In 2000, Lebowitz had photographed models positioned as Greek nudes for the project. This year, she used a simple muted background to feature models such as Mellody Hobson, president of Ariel Investments; “Selma” director Ava DuVernay; music legend Patti Smith; and Iranian artist Shirin Neshat, among others.

The concept was to feature women whose achievements speak far louder than their physical attributes, and whose beauty comes from strength of character. The goal? Most likely to step away from the male-focused marketing of the past, and to tap into the growing buying power of women world-wide, including within the luxury car market.

So far, the impact has reached far and wide, and in a hurry. Within days of the first photos being released, Pirelli’s calendar was featured in articles in the New York Times Fashion & Style section, Elle Magazine and Vogue online, and on CNN as well as others. The company’s website devoted to the calendar features behind the scenes shots, interviews with some of the women, and Lebowitz’s thoughts on the concept. Always its own marketing vehicle, the 2016 Pirelli Calendar has taken on yet another life of its own.

In shifting gears this year, the Pirelli company has shown a willingness to move with the tides when it comes to successful PR:

Know your audience. Pirelli has always known it has male car owners and auto fans as its customer base. With this move, however, they are appealing to a significant female market. With women representing an increasingly large percentage of purchasing power- and an even higher level of purchasing influence – the time had come to close the boys’ club when it came to their iconic calendar.

Get their pulse. Appealing to women is one step; truly knowing what is important to that demographic is yet another. There is a palpable cultural shift happening when it comes to the portrayal of women in our society, and recognizing achievement over attributes goes a long way to respect that change.

Bring in the talent. Handing the 2016 calendar to Annie Lebowitz meant giving creative license to a legendary artist and professional. In trusting her with the images, Pirelli not only put a strong name on the project, but also drew in women who would not have returned a call from a lesser known photographer, thus adding more power to the lineup.

Knowing when to shake up the old standard is a key skill when forging your PR path. Information needed to do so correctly can come from many channels, including contemporary culture, research, and social listening. We can help gather the information you need to find the direction that’s right for your company, and help you create the strategy to maximize it. Give us a call so we can evaluate and create your next great opportunity! We’re at (203) 762-8833 or www.klcpr.com.

-BML

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Output vs. Input and Why the Latter Can Be More Important to Your PR Messaging

Imagine you start your morning by walking into the kitchen and announcing to whomever is sitting there that you are in for a busy day full of meetings. You arrive at your favorite coffee shop and talk about the reasons why your favorite sports team will win the game tonight, rattling statistics as you go. At the office, you stride into your first meeting and launch into a power point presentation before saying hello to a single person in the room.

At the end of the day, what have you learned? What new information have you gathered? What conversations have you sparked, or new viewpoints have you gained? (Cricket, cricket). Right. It was all output.

Traditional PR tactics of yesteryear were heavily dependent on the output approach. “Get me on TV,” clients would demand, subscribing to the “widest net” philosophy of gaining visibility. Those of us in the industry would cringe as Acme Widgets demanded to be on the cover of every major newspaper in the country…regardless of whether that exposure made Acme’s registers ring any more frequently at all.

Thankfully, today’s marketers realize that effective PR messaging is not about the biggest output possible.

It’s about conversation.

You can throw a message out there, cross your fingers, and hope it’s absorbed…or you can start a dialogue, pose an intriguing question, and actually listen to the responses you generate. Starting a conversation not only solidifies your message, but also gives you valuable insight into the values, needs, and goals of your customer.

Example. I have a friend who runs a successful recipe website with a huge following. For a long time, she would post recipes on Facebook for dinners, desserts, whatever came to mind. She worked on her marketing, trying to match up with holidays, themes, and the like. Response was good. One day, suffering from holiday season burnout, she wasn’t feeling particularly creative. Rather than share a festive recipe, she simply posted a question: “Fruitcake. Love it or hate it?”

The response was overwhelming. People loved the chance to jump in and give their opinion on this seemingly benign subject! Later, she broke tradition by posting a cocktail recipe. Guess what? People shared it left and right. By enlisting and incorporating the opinions of her followers, she had gained invaluable insight and loyalty. Not to mention some pretty darned tasty martini ideas.

How can you engage your target audience in conversation? At Kovak-Likly, we help our clients answer that question every day.  We start by asking a few questions ourselves, which you can use to get things started.

1)      Who is your target audience? No, really. Hint: they are not a demographic. They are people  with needs, concerns, dreams, kids, jobs…you get the point. Form a mental sketch of who is sitting across the divide from you.

2)      Where are they?  Is their time spent on social media? Is traditional media more their speed? There are patterns which can be identified.

3)      What are their needs? And how you can address them. Here’s the trick – ballpark it. You can’t know every detail of those needs, or you’d be psychic.

4)      Now ask them. Fill in the blanks by enlisting their input. Ask the questions, lead the discussions, introduce the topics. Then watch that valuable insight roll in.

5)      Stay at the table! No conversation continues if one party walks out in the middle. If you are going to ask your audience to engage with you, stay engaged.

If these five steps feel more like one hundred to you, no worries. The team at Kovak-Likly is expert in their navigation and happy to guide you through them. When you are ready to start a sincere dialogue with your audience, give us a call. Let’s start your conversation!

-BML

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When does a car fire = a PR win?

Say what you want about electric cars, but you’ve got to admit that the Tesla Model S is a stunner. Here in Connecticut, we’ve got a fair amount of public EV charging stations, and I’m seeing more and more Teslas on the road.

That’s why I was heartened to receive an email from Tesla CEO Elon Musk in response to reports of a dramatic Model S fire reported in Washington last fall. You can check out Musk’s email on Tesla’s blog.

Fire aside (the driver was uninjured), Tesla’s response to the incident is a PR win. By addressing the issue head-on, Tesla got out in front of the news. Google “tesla model s fire” and you’ll see that the first page of search results links to articles about Musk’s response to the situation—not to articles about the initial incident or articles with a sky-is-falling perspective on why EVs are doomed. Tesla’s response was crisis management 101, but sometimes simple is better.

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If you find yourself dealing with a PR crisis, Kovak-Likly recommends taking a page from Tesla’s book and being proactive in your communications to the media and your customers. Be sure to answer the following questions in your response:

  1. What happened?
  2. What does it mean to your customers, investors or employees?
  3. What did you do to resolve the situation?
  4. What are you doing to avoid this in the future?

Or, you could always call us. Our team is at our best when the pressure’s on, and we’d love to help you turn your next crisis into an opportunity to build customer loyalty.

– BML

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